Inside Sales Engineer

About us : 

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story here.

About the Role : 

Inside Sales Engineer works with customers to find what they want, create solutions and ensure a smooth sales process. At Exotel, clients come from all walks of life, from Cab companies to tech-driven startups, to FMCG companies and kickboxing masters. As a Sales Engineer, you would be interacting with clients during pre-sales and sales, understanding their requirements, and providing solutions from the strong features of the product. Here is a crux of what you will do:

- Achieve sales targets and increase sales volume by implementing business strategies to expand existing markets.

- Prepare customer proposals and quotations, negotiate pricing and contract terms to meet both customer and company needs.

- Understand customer requirements, design and provide sound solutions that satisfy their requirements and expectations.

- Monitor and collect all technical information and design an appropriate workflow for customers.

- Create, maintain and update the database of customers with complete information by Recording call history and customer response in detail.

What we look for?

- Ready and willing to work in a fast-paced and results-oriented startup environment

- Enjoy an environment where you spend your day talking on the phone with clients

- Bachelor's degree

- Experience in the range of 1-3years

- Surface Level understanding of API's is a big plus!!!

- Ready to jump-start a sales career

- Flexible, coachable, and willing to change your sales methods

- Ability to move quickly from one client to the next with both inbound and outbound calls

- Familiarity with CRM systems, such as Pipedrive, Salesforce and Microsoft Dynamics. Familiarity with Content Management Systems and Marketing Automation solutions is a bonus.

- Like working in a team environment encouraging others, sharing your best practices, and willing to take tips from peers

- Exceptional communication skills in both verbal and written

- You are not afraid to ask for prospects- business!

- You need to be able to self-manage, self-discipline and be honest, dependable, and hard-working.

- Willing to work on weekends, spend a few hours additionally to help client's if required

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