Responsibilities:

- Manage project costs, budgets and client expectations

- Anticipate and make recommendations for client needs

- Be exceptionally responsive to all client requests

- Understanding the client's needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients

- Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track

- Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology

- Provide EXCELLENT customer service with a positive attitude to every client, on every occasion

Duties include:

- Receive, coordinate & assign existing customer requests through Support Desk

- Preparing estimates

- Creating project dockets including budgets, timelines, creative briefs, project folders

- Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates

- Managing budgets and timelines

- Generating and presenting change orders

- Providing clients with timely updates and status

- Updating all project statuses in the MIS Sheet as frequently as possible throughout the day - and before leaving work at the end of the day

- Review and preparation of invoices

- Attending all staff briefings and project status check-ins each morning

Requirements:

- Must have excellent problem solving, organizational, written & verbal communication

- Must have strong follow-up skills

- Proficient in Microsoft Outlook, Word, Excel

- Must have excellent phone skills & etiquette

- Must be willing to learn new things

- From Healthcare Agency Industry

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