Role Overview :

We are seeking a seasoned professional to manage travel arrangements for the company - including documentation and formalities - pre- and post-travel and selling travel packages/travel solutions to our clients and provide them with excellent pre and post-sales service, ensuring a high customer satisfaction.

This position will be responsible for ensuring all the travel arrangements/operations (domestic or international) are completely hassle-free.

Responsibilities include, but are not limited to,

A. Travel Operations

- Efficiently and cost-effectively manage end-to-end travel arrangements for both International and domestic locations (i.e., accommodations, booking flights, trains, etc hotels, car rentals, visa requests, other required relevant activities)

- Negotiate and secure competitive rates, discounts, and special travel arrangements.

- Establish and maintain relationships with travel agencies, airlines, hotels, and other travel service providers.

- Communicate with the person traveling regularly to keep them updated on details.

- Manage emergency changes/cancellations professionally and calmly.

- Update Management on travel expenses.

- Maintain travel reports & MIS.

- Monitor vendor performance and address any issues or concerns promptly.

- Manage and process all travel-related documentation, forms & formalities etc.

- Stay updated with travel management tools, online booking systems, and industry trends to leverage technology for effective travel management.

B. Sales :

- Sell MICE services to clients

- Identify client travel needs and preferences, and provide them with tailored travel packages/ travel solutions and contribute to the company's overall growth and revenue.

- Be SPOC for enquiries

- Handle customer inquiries and resolve issues or complaints in a professional and timely manner.

- Assist clients with travel documentation and ensure they have all necessary information for their trip.

- Coordinate with internal department for bookings and reservations for flights, accommodations, transportation, and other travel-related services.

- Collaborate with airlines, hotels, and other travel partners to negotiate prices and secure the best deals for customers.

- Research and stay updated on travel destinations, industry trends, and available offers to provide accurate and up-to-date information to clients.

- Build and maintain strong relationships with the stakeholders, ensuring their satisfaction throughout the entire booking process.

Candidate Profile :

- 5-8 years of proven experience in travel sales for both domestic and international travel domain.

- Should know international travel regulations, forms & formalities, customs, currencies etc

- The incumbent should have good knowledge of domestic and international critical itineraries/routings (good geographical knowledge is critical)

- In-depth knowledge of various travel destinations, airline policies, and travel industry practices.

- Good command on English, written and spoken - should be able to converse/interact with stakeholders, especially with international clients, and provide exceptional customer service.

- Strong sales and negotiation skills, with a proven track record of achieving targets.

- Familiarity with travel booking systems and software is an asset.

- Proficiency in using computer systems and Microsoft Office applications.

- Strong business development & networking skills

Important :

- Compensation - 4 to 6 LPA

- 5 days working

- Location - Okhla Phase III, New Delhi

- Role type - Full-time/regular/Permanent

- Job Type - Work from office - regular office hours.

- Selection process - Shortlisted candidate will be required to come to the HO in Delhi for the interview

- Association with a brand with nearly 4 decades of roots

- Preference will be given to the immediate joiner

About EIG :

- Established in 1987, the Exhibitions India Group (EIG) is a leading trade promotion organization that acts as an interface between government, industry, media, academia, etc.

- The Group creates opportunities for trade promotion, networking, encouraging investments, joint ventures, and technology transfers through the platform of international exhibitions and conferences.

- EIG has organised over 100 international trade shows since inception, including the creation of some of the longest-running and most impactful exhibitions in India. EIG also represents 100+ exhibitions worldwide in various industry segments, and facilitates Indian Exporters to participate in overseas exhibitions.