Operation Manager at Multisolution business service
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Executive - Tellecalling (0-1 yrs)
Responsibilities:
- Memorise scripts and customise them for the clients as per the situation while telecalling
- Foster relationships with existing clients, and build a rapport with potential clients
- Make reports and documentation based on conversations that took place during telecalling
- Report the analysis and observation to the team lead
- Adhere to organisational guidelines and methodology while telecalling
- Generate sales by making cold calls to active or old clients
Required skills and qualifications:
- Bachelor's degree or high school diploma
- Strong communication skills and command of the English language
- Previous experience in a telecaller job or similar role
- Data entry skills to complement the telecalling work
- Ability to close sales through the right negotiation skills
- Preferred skills and qualifications
- Research skills for telecalling and reaching out to new clientele
- Proven track record of being a telecaller and conducting sales through the telephone
- Ability to switch the communication style based on social cues and conversational hints
