Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Telesales/Inside Sales - Insurance (1-5 yrs)
- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
- A role that offers a breadth of learning opportunities
We are looking for a company which offers customized investment solutions to corporates, institutions, and retail investors.
The Job :
Key responsibilities areas :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
- Handling incoming queries and building good client relationships.
- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
- Handing over qualified leads to the sales teams with the objective of closing the sale.
- Maintaining and updating the lead generation database.
- Achieving weekly/monthly targets as set out by the business.
The Profile :
- You have at least 1 year experience within a Customer Service, Inside Sales or Customer Success role, ideally within the Insurance industry.
- You have a proven track record of meeting/exceeding your targets.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are a strong networker & relationship builder
- You are a strong mentor and coach who can build high performing teams
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
