Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Telesales - eCommerce (1-2 yrs)
- Our client is India's largest online B2B marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform for buyers, who can be SMEs, large enterprises as well as individuals.
The Job :
Your responsibilities will include :
- Position holder will be an individual contributor
- Build and manage productive, professional relationships with clients using telephonic and/or video conversations
- Ensure clients are using and deriving benefit from IndiaMART
- Ensure products/services in client's e-catalog are accurately defined
- Prompt resolution of client complaints
- Assist the field sales team in achieving revenue and client retention targets by systematic follow up & time bound closures
- Daily 10-12 meaningful telephone/video calls with clients
Ideal Candidate :
- Client handling and application of Tele-sales techniques
- Active listening and understand the business contexts of clients
- Good Verbal and written communication
- Ability to work independently
- 70%+ marks in 10th and 12th, 55% in Graduation and Post Graduation
- Graduate with minimum 1-2 years experience in sales
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