Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Telesales - Digital Marketing Firm (0-1 yrs)
Tele Sales Executive
- Opportunity to make a positive impact
- A role that offers a breadth of learning opportunities
- Our Client is a data-driven digital marketing leader, providing premium media solutions for the world's leading brands and agencies.
The Job
Your Responsibilities will include :
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximize share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly.
- Building strong and collaborative relationships with other internal stakeholders.
- Handling inbound or outbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
Skills Required :
- Proven experience as a tele sales representative or other sales/customer service role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Should be comfortable with Night Shift.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent knowledge of English.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- You have at least 6 months experience within a Tele sales, Customer Service or Sales.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You enjoy finding creative solutions to problems.
- You are a strong networker & relationship builder.
- You are highly goal driven and work well in fast paced environments.
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