Executive - Telesales - Contact Center (0-2 yrs)
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer - delight- and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Important :
a. Prefer male candidates for this role night shifts on rotational basis.
b. Flexible to work 9 hour shift - rotational 24/7
c. Two rotational weekly offs
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
