Executive - Telesales - BPO (0-5 yrs)
Job Overview :
As a Telesales Executive, you will be responsible for generating new business opportunities and managing existing customer relationships over the phone. Your goal will be to drive sales, meet targets, and contribute to the overall success of the sales team.
Key Responsibilities :
- Outbound Calls : Make high volumes of outbound calls to prospective customers, introducing our products/services and generating interest.
- Lead Generation : Identify and qualify leads from various sources, including cold calling, referrals, and inbound inquiries.
- Sales Pitch : Deliver compelling sales presentations, effectively communicating the value of our products/services.
- Customer Relationship Management : Build and maintain strong relationships with customers, addressing their needs and concerns promptly.
- Sales Targets : Achieve and exceed sales targets and KPIs set by the company.
- Record Keeping : Maintain accurate records of calls, sales, and customer interactions using CRM software.
- Market Research : Stay informed about industry trends, market conditions, and competitor activities.
- Feedback Collection : Gather feedback from customers to improve our products/services and overall customer experience.
Requirements :
- Experience : Proven experience in telesales, telemarketing, or a similar role.
- Skills : Excellent communication and negotiation skills, with the ability to build rapport over the phone.
- Sales Acumen : Strong sales skills and a track record of meeting or exceeding sales targets.
- Technical Proficiency : Proficiency in CRM software and Microsoft Office Suite.
- Resilience : Ability to handle rejection and stay motivated in a target-driven environment.
- Education : High school diploma or equivalent; a degree in business or a related field is a plus.
