Sr.HR consultant at Talent Mappers
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Executive - Telesales - BFS (0-9 yrs)
- Responsible for all the phases of renewal sales process, proactively contacting customers with expiring contracts, generating renewal quotes, ensuring renewals are complete
- Contacting and maintaining a good relationship with the customers regularly throughout the year
- Maintaining high customer retention rates through the development of strong relationships with them
- Effectively communicating with external customers regarding renewal enquiries
- Interacting with other departments to meet and deliver customer requirements
- Leveraging the renewal activity to promote incremental product sales
- Following up with customers that do not respond within designated time frames
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