Executive - Telesales (0-5 yrs)
The Telesales Executive is responsible for reaching out to potential and existing customers over the phone, building relationships, and promoting company products or services to drive sales and revenue. This role requires effective communication skills, persuasive abilities, and a focus on achieving sales targets.
Key Responsibilities
Outbound and Inbound Calls : Make proactive outbound calls to prospects and handle inbound inquiries to generate interest in products or services.
Product Knowledge : Develop a comprehensive understanding of the company's offerings to effectively answer questions and guide customer decisions.
Sales Conversion : Persuade potential customers to purchase products or services, meeting or exceeding individual and team sales targets.
Lead Management : Identify and qualify leads, manage call lists, and update CRM systems with accurate lead details and call outcomes.
Follow-Up : Conduct follow-up calls for nurturing leads, reminding customers of promotions, or scheduling future interactions.
Customer Service Excellence : Build strong customer relationships by providing excellent service, handling objections, and addressing any concerns.
Reporting and Performance Tracking : Monitor and report daily/weekly call performance, sales progress, and feedback to the Telesales Team Leader.
Market Feedback : Gather insights on customer preferences, market needs, and product effectiveness, reporting back to the sales and product teams.
