Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Telesales (0-1 yrs)
-Great Opportunity
Our client commenced operations in 2006. Synonymous for its efficient use of capital and low operational costs, our client has been true to the Group 's philosophy of financial inclusion. our client aim is to offer life insurance plans and solutions that cater to a wider demography. It has a network of over 400 offices across India.
The Job
Your Responsibilities will include:
- Ensure customers are provided timely responses to their inquiries and requests for information
- Identify, develop, and maintain relationships with potential customers
- Provide excellent customer service by addressing customer inquiries and complaints in a timely and courteous manner
- Establish and maintain high standards of customer satisfaction
- Maintain knowledge of product, pricing, and services
- Provide appropriate feedback to others regarding any inefficiencies or areas for improvement
- Ensure regular contact with the Sales Director and management team
- Establish and maintain relationships with other departments (such as marketing and customer service)
- Maintain professionalism with clients at all times
- Continue to build customer relationships and stay abreast of customer preferences and needs
-Understand customers- concerns, complaints, and problems and respond accordingly
- Seek training as needed to advance job position
- Perform other related duties as assigned
Ideal Candidate :
Skills Required:
- You have at least 1 year experience including solid experience in a similar role within Financial Services.
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You are a strong networker & relationship builder
- You are a strong mentor and coach who can build high performing teams
- You are a strong team player who can manage multiple stakeholders
- Strong analytical skills and ability to handle complex sales situations.
- Negotiation skills
- Relationship building skills
- Good knowledge of Business
- Telephone Etiquette / Skills
- Good analytical skills
- Sales and negotiating skills
- Organized
- Ability to make own decisions
- Should have the zeal in achieving targets & selling financial products
- Should have at 6 months of experience in outbound sales, telesales environment.
- Must have strong interpersonal skills.
- Adequate experience of handling and successfully closing sales deals (complete sales cycle)
- An aggressive personality, driven by performance would be a good fit for this role.
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