Executive - Telecalling/Telesales (5-10 yrs)
Position Overview :
The Telecalling Sales Representative is responsible for generating new business opportunities and closing sales through proactive telephone outreach. This role involves engaging with potential and existing customers to understand their needs, presenting products or services, and converting leads into sales.
Key Responsibilities :
Outbound Sales Calls :
- Conduct outbound calls to prospective and existing customers to introduce products or services, promote special offers, and generate sales leads.
- Follow up on leads generated from marketing campaigns, referrals, and other sources.
Sales Presentations :
- Effectively communicate product or service features, benefits, and pricing to potential customers.
- Conduct sales pitches and demonstrations over the phone, addressing any questions or objections.
Lead Qualification :
- Qualify leads by assessing their needs, budget, and purchasing timeline.
- Record and update customer information and interactions in the CRM system.
Customer Relationship Management :
- Build and maintain strong relationships with customers through regular follow-ups and personalized communication.
- Handle customer inquiries, resolve issues, and provide exceptional service to enhance customer satisfaction.
Sales Targets :
- Meet or exceed individual sales targets and KPIs (Key Performance Indicators) set by the Sales Manager.
- Track and report on sales activities, including call volumes, conversion rates, and revenue generated.
Market Research :
- Gather and analyze information about market trends, competitor activities, and customer preferences.
- Provide feedback and insights to the sales team and management to improve strategies and offerings.
Administrative Duties :
- Prepare and maintain accurate records of sales activities, customer interactions, and sales progress.
- Complete administrative tasks related to sales processes, such as order processing and follow-up communications.
