Executive - Telecalling - BPO (0-1 yrs)
Roles and responsibilities:
- Answers inquiries by clarifying desired information; researching, locating and providing information through inbound /outbound calling.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions
- Implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
- Adherence to the Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
