vice president at AGILE CONSULTING AND ADVISORY SERVICES PVT LTD
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Executive - Telecalling (0-1 yrs)
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Assist customers with inquiries, complaints, and service requests.
- Resolve customer issues by providing accurate solutions and escalating when necessary.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Follow scripts, guidelines, and compliance procedures.
- Keep records of customer interactions and update CRM software.
- Meet key performance indicators (KPIs) such as call handling time, accuracy, and quality scores.
- Work in a team environment and collaborate with different departments.
