Primary Responsibilty:

Making Outbond calls

Roles of a BPO Telecaller

Making Outbound calls : Telecallers are responsible for making outbound calls to clients or potential customers based on leads provided by the business.

Handling inbound calls : They manage calls from customers who may have questions, complaints, or need assistance with services or products offered by the business.

Giving information : Telecallers provide accurate and complete information on products, services, prices, promotions, and other pertinent details to prospective customers.

Sales pitch : They deliver persuasive sales pitches to convince potential customers to purchase or sign up for services provided by the company.

Customer Service : Telecallers interact with customers in a professional, friendly manner, addressing their concerns and offering solutions to their questions or concerns.

Recording and Documentation : They maintain detailed documentation of customer interactions, including call logs, feedback, complaints, inquiries, and other relevant details for future reference.

Following Guidelines and Scripts : Telecallers follow predefined guidelines and scripts set by the organisation to ensure uniformity in communications and compliance with regulatory standards.

Attaining Targets : Telecallers aim to achieve specific sales goals or key performance indicators (KPIs) through efficient sales and communication methods.

Collaboration : They collaborate with supervisors, teammates, and other departments to solve customer problems, share best practices, and contribute to the overall team's success.