Human Resources Recruitment at Arin Consultancy Private Limited
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Executive - Tele-Marketing - eCommerce (1-3 yrs)
Duties & Responsibilities :
- Make about 250 outbound calls per day to potential customers
- Share information about our products and services by following sales scripts
- Answering potential customer questions and follow-up call questions
- Strategic approach to retention & customer service
- Sell / Upsell products and place customer orders/requests in the system
- Closing sales and leading customer through the purchasing process
- Follow up with customer calls for collections where necessary
- Answer incoming calls and respond to customer emails
- Identify problem statement & escalate issues to the Manager as appropriate
- Document call information according to standard operating procedures
- Record calls through a computerized system
- Perform customized targeted sales strategies
- Meet required targets for assigned leads / Database, active and inactive calls
- Manage Leads and Maintain a Healthy Conversion Rate
Required Skills :
- Telemarketing / Telesales or customer service experience
- A flair for sales with a go-getter attitude
- Ability to mould sales pitch according to the client behaviour & background
- Ability to withstand pressure & work in a fast-paced environment
- Proficient in Microsoft Office - basics of MS word & MS excel, with an average typing speed
Required Functional Skills :
- Process & product knowledge of the services offered
- Language skills - good English communication and a regional language (Marathi)
- Ability to negotiate & convince
- Sales, data & goal oriented
Required Behavioral Skills:
- Values - Integrity, honesty, punctuality, process adherence & customer centricity
- Patience, listening, influence & persuasion
- Resilience and persistence
- Energetic & self-driven, exhibit professionalism
Work & Logistics:
- Day shift on a rotational basis - Work From Home / Work From Office.
- Must have a desktop / laptop / VoLTE supported mobile phone
- 4G VoLTE connection with good network / internet stability
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