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Executive - Technical Support - SaaS Product (1-3 yrs)
- Handling escalations and solve technical customer queries
- Follow standard operating procedures when replying to customers
- Ensure data security and maintain high quality standards
- Work closely with the teams to suggest changes that accommodate customer needs
- Build trust and communicate effectively with customers
Key Skills :
- To best suit this role, you should have the following skill set.
- Experience in customer service for SaaS products
- Proficiency in written and spoken English
- Ability to multitask and handle global
- Passionate about solving a problem and helping customers with timely responses
- Great team player and able to work efficiently with minimal supervision
- Good technical knowledge and awareness of WordPress and mobile apps
- Ability to efficiently manage live chat support and ticketing system
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
