HR Intern & Talent Acquisition Coordinator at Agile Sampada
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Executive - Technical Support - IT (0-1 yrs)
Roles and duties:
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analyzing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment
Experience needed:
- 0 to 2 years of handling technical queries in a CSR (customer service domain)
- You will be required to handle technical queries and issues and fixing them quickly so that the internal processes become smoother
NEWS FROM THE CLIENTELE:
If you have your passport ready and you know your job in depth, then the employer will be happy to send you on official tours across the Globe as this is a European IT company.
This company believes in growth of employees so if you are doing justice to your roles and duties, then there is plenty of room for personal growth.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
