Executive - Technical Support - FinTech (5-8 yrs)
Roles and Responsibilities :
- As a tech support engineers you will handle technical issues reported by customers and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Troubleshoot and fix errors; log details of each case for analytical reports and provide customers with updates
- Application hosting on server
- Customer call handling
Desired Candidate Profile :
- Minimum 5years of experience in tech support/production support
- Experience with concepts and troubleshooting knowledge in Linux, Unix and windows platform
- Hands on experience on ip hosting and domain hosting
- Experience of handling transactional queries and client calls
- Experience of generating MIS reports
- Ability to prioritise tasks based on urgency and importance
- Motivation to learn new skills and technologies
- Good understanding of web Services, API and their monitoring
- Great interpersonal and communication skills.
- Graduation with technical course in computer science
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
