Executive - Technical Support - Education (2-10 yrs)
Technical Support - Executive (US Shift) :
Skills (common) :
- Understanding Operating Systems like Windows 7,8,10 and MacOS.
- Troubleshooting Internet, Hardware and Software Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices.
- Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
- Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience and detail obsession to maintain call logs
Responsibilities & Duties :
- Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
- Answer technical and service questions about the product.
- Ownership for the team mission to create a 5-Star experience for every customer.
- Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details
Working hours :
- 12 AM - 9 AM
- 6 days working with 1 Weekday Off (Saturday/Sunday Working)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
