Position Summary

Designation: Customer Service Professionals (Voice Process)

Qualification: Any UG & PG degree (2015, 2016 and 2017)

Please note: Backlogs will be considered.

Experience: 0-1 Years (Other BPO domain experience with good communication skill is more preferred)

Shift: US Shifts

Compensation: 2.05 LPA - 2.21 LPA (Exclusive of monthly incentives)

Job Description

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

- Follow standard processes and procedures;

- Identify and escalate priority issues per Client specifications;

- Redirect problems to appropriate resource;

- Accurately process and record call transactions using a computer and designated tracking software;

- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

- Organize ideas and communicate oral messages appropriate to listeners and situations;

- Follow up and make scheduled call backs to customers where necessary;

- Stay current with system information, changes and updates

Job Qualifications

- Effective English oral communication skills

- Excellent, analytical, listening and organizational skills

- Excellent customer service skills and great enthusiasm for helping customers

- Must be able to prioritize and complete all job duty requirements

- Must be able to adhere to schedule changes based on department and/or business

- Must be an energetic self-starter with the ability to work both independently and within a team

- Excellent time management skills, attention to detail and the ability to multi task

- Competent in MS office and web browser environments

- Ability to continually display positive attitude.

- Stay current with system information, changes and updates

Additional Benefits:

- Attractive incentives and other employee benefits (Exclusive of CTC)

- Free cab facilities (Home pickup and home drop)

Requirements:

- Candidate must have excellent communication skills in English

- Must be flexible for rotational shifts

- Other BPO domain experiences with good communication skills are also preferred

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.