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12/01 Namrata Pol
Technical Recruiter at Apidel Technologies

Views:126 Applications:10 Rec. Actions:Recruiter Actions:5

Executive - Technical Support - BPO (1-4 yrs)

Jaipur Job Code: 22844

Job Profile: Technical Support Executive

Qualification: Graduate/Under graduate

Location:Jaipur

Experience: 1 to 4 years

Job Role:

- First point of technical troubleshooting

- Channels of Support : Phone and E-mail

- Ability to discuss Hardware and Software Requirement with Customers Debugging and troubleshooting skills

- Assessments of the incident upon SR receipt

- Analysis (Traces/logs from customer/field)

- Technical troubleshooting and provide resolution

- Provide updates to customers via phone or email

- Update SR records in SR Management tool

Note: Fresher's can apply for this job role.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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