Executive - Technical Support (1-4 yrs)
- Managing, prioritizing, and documenting incoming questions and service desk tickets.
- Excellent English communication skills.
- Should be ready to work in Rotational shifts/ US shifts
- Must have used tools like Servicenow ticketing tool.
- Providing L1/L2 support.
- Knowledge of Active Directory is also beneficial.
- Installation and troubleshooting for Windows or office 365.
- Resolving technical issues quickly and efficiently
- Installing and configuring software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Ensuring optimal network performance
- Performing system updates, tests, and maintenance to avoid service interruptions
- Producing user manuals and guidance for end users
- Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems.
