HR Intern at Keiretsu Consultancy Services
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Executive - Technical Support (1-3 yrs)
- Tech support roles include providing customer interaction, basic troubleshooting, and ticket management at Tier 1. Tier 2 involves advanced troubleshooting, problem analysis, and customer follow-up. Tier 3 focuses on expert-level troubleshooting, root cause analysis, and solution development.
- Across all tiers, responsibilities encompass ensuring positive customer service, accurate documentation, continuous improvement through training, and adherence to company policies.
- Specialized roles, such as field technicians, help desk analysts, network support, and application support, address specific needs like on-site assistance, software application issues, and network infrastructure support.
