Consultant at Step Link India
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Executive - Technical Support (0-2 yrs)
- Excellent communication Skills
- Sound Technical Knowledge of DNS & Web Hosting
- Basic knowledge of Perl, CHI, HTML, Java & e-commerce
- Intermediate knowledge of MS Office suite, include Excel
- Good Customer service & interpersonal Skills
- Ability to Multi task
- Good Typing Speed (25-30 w.p.m.)
- To Provide world class service to all small business customers in a customer centric environment
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools
- Assisting customers with inquiries while providing consultative support and recommendations
- Document in detail all interactions with customers
- Effectively articulate complex information to a variety of technical and non technical customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating
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