Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities:-

- Answers inquiries by clarifying desired information; researching, locating, and providing information

- Determines requirements by working with customers

- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience :

- Under Graduates/Graduates

- Fresher/Experience

Desired Skills and Abilities :

- Excellent Communication Skills

- Basic Telephone Etiquettes

- MS Office

- Basic System Navigation Skills

- Customer Focus and Being Attentive

- Trouble shooting

- Good reasoning and analytical skills

- Active listening skills

- Ability to comprehend the customer requirement well

- Good understanding about ISP.

Criteria :

- Willing to work in Rotational shifts

- 5 days' work/2 rotational weekly offs

- Transport facility provided

Desired qualifications: 10+2 or 10+3 or 10+2+4

Desired years of experience: Fresher

Position: Trainee Process Consultant (Technical Support -International Voice Process)

Compensation: 3,00,000 LPA (Take home 19k)

- Willing to work in rotational shifts

- 5 Days working, 2 Days split off weekly

- 2 way transportation

Desired Skills and Abilities :

- Good communication

- Good Analytical Skills

Work Location :

Gold Hill Square, 6th floor, Hosur main road, Bommanahalli, Bangalore - 560 076

Walk in for interview - Wroots Global Private Limited #627-628, 4th Floor, 5th Cross, 15th Main, 80ft Road, Koramangala 4th Block Bangalore 560034.

Opposite to Sri Chaitanya PU College

For More information Call Ashutosh Singh 9686524660 or mail your CV

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