Key Skills: Technical Support

This is a service desk job requiring Excellent communication skills and working knowledge of computers / laptops / Apple & Android gadgets / Printers / Routers and other peripherals.

Core job functions involve answering customer calls, collect Customer information, resolve technical issues.

Up-selling service plans, terms & conditions of service contract with customers, and gain a commitment for current and future technical assistance with quality referrals by the customer. Communicate effectively with customers to create a productive and diverse environment.

The role also involves interacting with clients and ensure timely resolution to the issue and ensuring high standards of customer satisfaction is achieved.

Communicate with peers to share best practices and providing accurate resolution to clients.

We Offer: -

- We work in a 24x7 environment catering to US and UK shift.

- Excellent working environment ensuring employee development wherein each individual can grow as professionals.

- We provide excellent growth opportunity.

- Performance based process incentives.

- Home pick and drop and other employee convenience facilities.

Qualification: Any Graduate/ Under Graduate can apply.

Experience: Candidates with an experience of 0-1 year.

Communication Skills:

- Excellent command over both spoken & written English

- Excellent interpersonal, selling and negotiation skills

- Excellent customer service skills

- Basic technical knowledge of Operating systems like Windows XP/ Vista/7/8/Mac OS / Android & Windows Gadgets

- Basic Knowledge of MS Outlook troubleshooting, Internet

Salary: 16 - 25k with huge incentives (Salary Negotiable based on experience & the skillsets of the candidate).

Lucrative Incentives + Cab facility

Shift timings: Rotational, Rotational Offs

Interview timings: (Between 02:00 - 07:30 pm)

Interview venue: -

Unit No. 7, Electronic City, Sector - 18, Gurgaon (Haryana.). Landmark: Behind Hotel Hyatt

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.