Job Description - Associate-SALES

Basic Traits :

- Good communication Skills.

- Ability to be assertive and persuasive without being aggressive.

- Active listening skills.

- Ability to learn and think quickly.

- Self-reliant and reliable.

Skill Set Requirement :

We are looking for friendly and articulate service-oriented people that have the five key traits for excellent sales staff.

- Self-esteem

- Drive

- Jovial

- optimistic

- Dynamic

- Maturity

Qualification/Experience:

- Not pursuing graduation, pursuing graduation, Graduate

- Person has to be flexible to work in shifts.

- Worked on same LOB.

Profile-

- Answering voice calls from first time caller's / software subscribers in a professional manner. Understanding the issue and providing resolution to customer's query(Technical/Non-Technical/Billing) in a timely and efficient manner, providing free diagnostic and pitching for a tech support sale on that call.

- Managing at least 12 - 15 customer interactions from various partners during the production hours

- Demonstrating intermediate diagnostic and relationship-development skills in addition to convincing and selling skills in all situations necessary on the call.

- Taking customer details and documenting/tracking every interaction in the Documentation portal for details to be available immediately for the tech teams and also for future references.

- Effectively managing daily productivity starting from reporting to work on time, break adherence/aux management in order to be available to work with customers, Meet revenue generation & other service delivery goals and provide the best possible experience to our subscribers.

- Fundamental Tech knowledge: Should be able to perform issue diagnosis & gain remote access of user's PC. An unwavering commitment to customer service & demonstrating "grace under pressure" in a fast-paced environment. Previous Experience in Technical Sales in an international voice process would be an added advantage.

Dhruv Dev Dubey
Mob:9379121673

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