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25/09 FresherMart HR
Founder at FresherMart

Views:1736 Applications:46 Rec. Actions:Recruiter Actions:13

Executive - Social Media Escalation - Customer Service (1-4 yrs)

Mumbai Job Code: 48539

The Escalation Executive will be handling the complaints received through various Social Media platforms.

Roles and Responsibilities :

- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, Snapchat and twitter.

- Connect with the customers through call / E-Mail / Social platforms to provide the best possible resolution.

- Understand the customer grievances and provide appropriate resolution.

- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.

- Take a customer-focused approach to handle complaints and escalations.

- Strong follow-up required on all the assigned cases.

- Provide resolution within the framed timelines.

- Ensure that all written communication is carried out as per the customer care procedures

Requirements :

- Minimum 1.5 years of Escalation handling experience on the Social Media Platform

- Experience in Customer Centric approach

- Excellent written communication skills

- Able to work under pressure

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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