Founder at FresherMart
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Executive - Social Media Escalation - Customer Service (1-4 yrs)
The Escalation Executive will be handling the complaints received through various Social Media platforms.
Roles and Responsibilities :
- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, Snapchat and twitter.
- Connect with the customers through call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases.
- Provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures
Requirements :
- Minimum 1.5 years of Escalation handling experience on the Social Media Platform
- Experience in Customer Centric approach
- Excellent written communication skills
- Able to work under pressure
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
