HR Consultant at SSV HR Services
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Executive - Social Media (2-5 yrs)
WORK FROM HOME
Profile: Social Media Executive
HSC / Any Graduate
Excellent Communication Skills
2 Years of experience in Social Media, E-commerce, Customer Service in online shopping portal.
Job Profile:
- Monitor inbound social conversations across various social media channels to identify brand response opportunities to customer comments, questions or concerns.
- Manage and process inbound customer comments and responses within a social media software platform.
- Assist customers, within brand voice guidelines, with providing information, modifying existing itineraries via social media, live chat, email, and phone.
- Escalation and triaging of sensitive customer issues to internal client teams
- Identifying potential news risk, media inquiries, viral/trending posts in order to deescalate or communicate with appropriate parties.
- Other duties as assigned when approved by management upon determination of skill-set requirement.
Salary: 3 Lac + Attractive Incentives
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