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21/04 Sachin Khatana
HR Recruiter at Emprego Solutions

Views:31 Applications:22 Rec. Actions:Recruiter Actions:2

Executive/Senior Executive - Technical Support (0-5 yrs)

Delhi NCR Job Code: 156407

Urgent hiring for Technical support executive/Global Support associate - L1

- salary upto 25k In-hand

- 5 Days working (2 Rotational off)

- Shift - Rotational shift

- Cab - 1 Side Drop / pick in odd hours in Radius of Maximum 20KMs

- Required Excellent communication skills

- Age should be less then 26

- Graduation in BCA / B.tech (Computer science or IT)

Location - Kapashera, Delhi

Key Responsibilities :

- Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system

- Use knowledge of web-based applications and networking to troubleshoot and resolve client issues

- Perform tests to isolate source of issues

- Escalate issues to the Technical team when necessary

- Liaise with all related teams and departments to ensure customer satisfaction and deliver the company promise

- Verify technical fixes from the Technical team

- Use remote desktop sharing application to assist end users and resolve issues

- Provide efficient and timely support to customers across geographies

- Adhere to processes defined for case logging via Sales force or other tools as mandated

- Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends

Sachin - 9654320330

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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