Talent Acquisition/Recruitment Executive at Zkonsult Innovative Solutions Pvt Ltd
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Executive/Senior Executive - Customer Support (1-3 yrs)
We are hiring for Customer Support Executive/ Sr. Customer Support executive for MNC in Hinjewadi phase 3, Pune
Job Description :
- Excellent Communication skills who can speak with US natives.
- Minimum 1 years of International Bpo voice experience
- Should have computer and Internet knowledge.
- Should have knowledge of Billing queries.
- Comfortable for Work from Office- 5 days per week / split week off.
- Experience in international Voice US process night shift will be there but agent should be ok with 24- 7 / rotational shifts
- Education : UG drop / Any Graduate
- Both side Cab facility is available.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
