Executive/Senior Executive

Key Responsibilities :

1. Assist Buyers with Order Status :

- Retrieve and update order information accurately and efficiently.

- Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times.

- Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams.

2. Attend Incoming Calls :

- Answer incoming calls in a timely and professional manner.

- Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary.

- Maintain a friendly and customer-centric approach while handling calls.

3. Resolve Buyer Queries :

- Respond promptly to buyer inquiries via email, call, and chat channels.

- Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues.

- Demonstrate empathy, patience, and professionalism while addressing buyer concerns.

4. Handle Return Cases :

- Process return requests efficiently and accurately.

- Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation.

- Coordinate with relevant departments to ensure smooth and timely return processing.

5. Maintain Customer Service Standards :

- Ensure adherence to established customer service standards and protocols.

- Strive to exceed customer expectations by delivering exceptional service experiences.

- Continuously develop product knowledge and stay updated on company policies and procedures.

Qualification :

Any Graduate / HSC passed with relevant experience (Min 6 months)