18/06
Stanley Menezes
Talent Acquisition at Ergode IT Services Pvt Ltd
Talent Acquisition at Ergode IT Services Pvt Ltd
Views:74 Applications:27 Rec. Actions:Recruiter Actions:10
Executive/Senior Executive - Customer Support (0-5 yrs)
Executive/Senior Executive
Key Responsibilities :
1. Assist Buyers with Order Status :
- Retrieve and update order information accurately and efficiently.
- Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times.
- Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams.
2. Attend Incoming Calls :
- Answer incoming calls in a timely and professional manner.
- Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary.
- Maintain a friendly and customer-centric approach while handling calls.
3. Resolve Buyer Queries :
- Respond promptly to buyer inquiries via email, call, and chat channels.
- Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues.
- Demonstrate empathy, patience, and professionalism while addressing buyer concerns.
4. Handle Return Cases :
- Process return requests efficiently and accurately.
- Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation.
- Coordinate with relevant departments to ensure smooth and timely return processing.
5. Maintain Customer Service Standards :
- Ensure adherence to established customer service standards and protocols.
- Strive to exceed customer expectations by delivering exceptional service experiences.
- Continuously develop product knowledge and stay updated on company policies and procedures.
Qualification :
Any Graduate / HSC passed with relevant experience (Min 6 months)