Designation : Customer Service Executive /Sr.Customer Service Executive

Process : Voice /semi Voice /Video Calling process /Social media Officer (SEO)(Inbound /Outbound /Email Management /Chat Process 

Qualification : Any Graduate (mandatory)

Age limit : Upto 32 years

Work Timings : Shifts (Starting 7 am), Open to work in shifts / rotational offs

Salary structure : Fresher (2.00 - 2.50 CTC), Tenured based on previous salary structure

Work Location : Chennai, Thoraipakkam

Type of Work : WFO (Full time, permanent)

JD :

E KYC :

- Handle Video calls in an efficient manner and ensure customer delight through exceptional service

- Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc

- Verify customer's KYC documents on a real-time basis

- You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers

- Should be a team player and flexible with work patterns

- To ensure personalized service & end-to-end resolution is offered to customers calling at this channel

- Cross-sell : Provide information related to products, new offers and services at IndusInd Bank

- Maintain and adhere to compliance guidelines

- Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel

- Capture problem indicators, highlight and suggest improvements

- Adherence to monthly performance parameters

Inbound /Outbound : 

- Attending query resolution calls and cross sell the products

- Candidate should be multi skilled to attend calls and update the resolution simultaneously

- Should have convincing skills to sell the products to the existing customers through telephonic conversation

- Maintain the talk time ,Average handling time and SLA of the call

- Follow up of queries with customers if required

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.