Leading E commerce set up Requires EX/ Sr Ex ( CRM & Operations )-Kolkata (Park Steet)

One of our client a social commerce platform that enables shoppers to discover and buy the best products curated by our community with great taste. It is a Social Retail platform, which helps you Discover, Buy, Share and Recommend products which are available at various online and offline retail stores.It showcases products recommended by real people in a curated way which gives you great choice

We are looking for Executive / Sr EX (CRM & operations ) for Kolkata ( Part street) office of the client-

The JOB DETAILS are as below:

1) Client - E commerce & Retail set up

1) JOB LOCATION : Kolkata ( Park street)

2) EDUCATIONAL QUALIFICATION :Any

3) POSITION - Ex/ Sr EX e ( CRM & OPERATIONS)

4) EXPERIENCE- 6 months - 3 years in Customer service / operations /Business operations/ email process/ voice process/ CRM/ Customer service

5) Should have good excel proficiency

THE JD IS AS FOLLOWS :

Initially, a 6 months contract, later on, will be extended for 1yrs based on performance Good Communication skills and positive attitude

Job Roles:

- Responsible for client acquisition and managing the overall client relationship

- Responsible for achieving target

- Engaging with customers to enrich the relationships and garner higher wallet share of the client.

- Ensure coverage of all relationships through customer engagements and risk profiling

- Identify potential customers who can be sold tailored products to enhance product penetration

- Acquire new customers through converting referral leads.

- Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them.

- Having relevant experience in financial services industry.

- Proven people, business and client relationship handling skills

- Having a pleasing personality and effective communication skills

- Ability to engage very large clients

- Strong persuasion skills

- Deal closure ability

- Performance reports, service improvements, quality and processes.

Mention the following details:

- Current ctc & notice period:
- Expectation:
- Current location:

Upma- 8669993128

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