- Opportunity to make a positive impact

- We are hiring for a leading travel agency & tour operator that provides customized travel management and tour services to Domestic, Outbound, Inbound clients and corporate customers.

The Job : 

Key responsibilities areas:

- Taking care of all the queries of B2B B2C Clients.

- Communicate & understand client's Holidays requirements.

- Handle Incoming Travel Requests

- Package calculations and itinerary preparation.

- Preparing tour proposal and costing.

- Provide travel offers and general travel advice to travelers.

- Convince about the Tour Package to Clients.

- Responds to requests accurately and completely.

- Appropriately responds and resolves customers- inquiries.

- Performs follow-up as needed and within the time frame promised to the customer.

- Proactively provides feedback to management to avoid future customer issues.

- Responds to the customer promptly.

- Always provides the customer his/her undivided attention to the request.

- Always listens, does not ask the customer to repeat information.

- Responds appropriately.

- Ask questions targeted to encourage complete responses.

- Keeps the interaction moving forward

- Offers suggestions to the customer and anticipates needs.

Ideal Candidate : 

Key Competencies:

- You have at least 1 year experience within a Sales Operations / Support role, ideally within the travel industry.

- Experience within Multi-country Sales and National Sales would be a strong advantage.

- Candidate should be a graduate

- Solid working knowledge of the travel industry, policies, procedures and processes

- Proven ability to handle multiple priorities simultaneously

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