JD :

Key Competencies: 

- Ability to execute various programs required for high conversion of leads into sales

- Adaptability, innovation, and excellent teamwork skill

- Ability to work under pressure

- Team management abilities

- Attention to Detail

Responsibilities :

- Improving lead management processes, TATs and device policies for enabling maximum lead conversion

- Understanding the various projects to be able to provide clear explanations to the clients and team members

- Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centers

- Liaising with the outsourced service provider in all forms as desired by the business unit

- Generating higher walk-ins from all types of leads

- Cross-using leads for various projects

- Setting up processes and systems to effectively originate and service the leads

- Handling escalated customer queries, concerns, suggestions, feedback, etc. and managing their expectations

- Preparing dashboards, updating all necessary systems, trackers and customer history details for seamless management at all times

- Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.

- Carrying ownership for every customer query.

- Recommending potential products or services to management by collecting customer information and analyzing customer needs.

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