Key Responsibilities:

Customer Interaction:

- Greet and assist customers, both in person and over the phone, to understand their IT needs and inquiries.

- Provide product information, pricing, and technical details to potential clients.

- Address customer questions and concerns promptly and professionally.

- Build and maintain positive customer relationships.

Sales Support:

- Assist the sales team in identifying potential clients and generating leads.

- Prepare and send sales quotations and proposals to clients.

- Follow up on sales inquiries and proposals to ensure timely responses.

- Collaborate with the sales team to develop and execute sales strategies.

Administrative Tasks:

- Maintain accurate records of sales activities, including customer interactions, sales orders, and contracts.

- Prepare and process sales orders, invoices, and purchase orders.

- Monitor inventory levels and coordinate with the inventory team to ensure product availability.

- Help organize and maintain sales and marketing materials.

Product Knowledge:

- Stay up-to-date with the latest IT products and services to effectively communicate their features and benefits to customers.

- Provide technical information and recommendations to customers based on their requirements.

Team Collaboration:

- Collaborate with the IT sales team, including sales managers and representatives, to achieve sales targets and objectives.

- Communicate customer feedback and market insights to the sales team for continuous improvement.

Reporting:

- Generate sales reports, including sales forecasts, performance metrics, and customer feedback analysis.

- Assist in analyzing sales data to identify trends and opportunities for improvement.

Customer Service:

- Ensure a high level of customer satisfaction by promptly addressing issues and resolving customer concerns.

- Handle customer returns, exchanges, and warranty claims as per company policies.

Qualifications:

- High school diploma or equivalent; a bachelor's degree in business or a related field is a plus.

- Proven experience in sales, customer service, or administrative roles.

- Basic knowledge of IT products and services.

- Strong communication and interpersonal skills.

- Proficiency in using computer software and CRM systems.

- Excellent organizational and time management skills.

- Attention to detail and accuracy.

- Ability to work well in a team and independently.

- Sales-oriented mindset with a customer-focused approach.

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