- A role that offers a breadth of learning opportunities

- Attractive Salary & Benefits

We are hiring for an insurance Broking firm that provides you the technology to do what would have taken you hours in just a few minutes. With extensive experience in the Indian insurance market, deep rooted relations with decision makers of the industry and highly experienced professionals.

The Job

Key responsibilities areas :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Coordinating pre-sales and post-sales follow up.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

- Identifying opportunities for new business development through following up on leads and conducting research on target clients.

- New business generation by meeting potential clients to understand needs and providing relevant solutions.

- Managing the sales process to close new business opportunities.

- Building strong relationships with the existing portfolio of clients.
 
- Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Candidate : 

Requirements :

- You have at least 1 year experience within a Customer Service, Customer Success or Business Development / Account Manager (B2B) role, ideally within the Consumer Durables industry.

- Experience within Area Sales would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are highly goal driven and work well in fast paced environments

- You are adaptable and thrive in changing environments

- You pay strong attention to detail and deliver work that is of a high standard

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.