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Executive - Sales & Customer Service - Retail (1-3 yrs)
Job role: Sales Executive
Job Type: Full-time
Experience: 1- 3yrs in Retail Sales.
Languages: English, Hindi, Telugu Mandatory
Qualification: Any Graduate.
CTC : INR 10,000 to INR 15,000 /month
- Based on experience CTC can be negotiated.
Requirements:
Customer Service
- Manages difficult or emotional customer situations.
- Responds promptly to customer needs; Solicits customer feedback to improve service.
- Responds to requests for service and assistance.
- Meets commitments.
Interpersonal Skills
- Focuses on solving conflict, not blaming.
- Maintains confidentiality.
- Listens to others without interrupting.
- Keeps emotions under control.
- Remains open to others ideas and tries new things.
Oral Communication
- Speaks clearly and persuasively in positive or negative situations.
- Listens and gets clarification; Responds well to questions;
Demonstrates group presentation skills; Participates in meetings.
Written Communication
Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Problem Solving
- Identifies and resolves problems in a timely manner.
- Gathers and analyzes information skillfully
- Develops alternative solutions.
- Works well in group problem solving situations.
- Uses reason even when dealing with emotional topics.
- Technical Skills
- Assesses own strengths and weaknesses.
- Pursues training and development opportunities.
- Strives to continuously build knowledge and skills.
- Shares expertise with others.
Teamwork
- Balances team and individual responsibilities.
- Exhibits objectivity and openness to other views.
- Gives and welcomes feedback.
- Contributes to building a positive team spirit.
- Puts success of team above own interests.
- Able to build morale and group commitments to goals and objectives.
Supports everyone efforts to succeed.
Ethics
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support
Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Motivation
Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security
Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative
Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others attention.
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