Executive - Sales (0-2 yrs)
- Manage inbound/outbound calls, chat and emails from customers.
- Adhere to the Service Level Agreement (SLA's)/Schedule Adherence.
- Adhere to the laid down procedures/protocols of the process & organization.
- Identify customer queries, concerns and overall needs and provide solutions.
- Address customer complaints in a timely, compassionate and patient manner.
- Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction.
- Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis.
- Create customer satisfaction and delight by solving product related queries timely.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
