HR Intern at Losung E Services
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Executive - Online Reputation Management (1-5 yrs)
- Maintain brand image by answering customers queries on e-commerce platforms.
- Actively monitor and review user comments, suggestions, feedback and complaints across Ecommerce platforms manually and use the related tools wherever possible.
- Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile.
- Analyze competitors performance & provide suggestions to the brand for improvements
- Assist in the formulation of online reputation management (ORM) strategies to build a lasting digital connection with consumers.
- Handling the post purchase email campaign activities.
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