Designation: Marketing Executive, Milkbasket

Location: Gurgaon

About us: Launched in early 2015, Milkbasket is India's first and largest daily micro-delivery service. Built on the unique Indian habit of getting fresh milk delivered at home every morning, Milkbasket (accessible on milkbasket.com, iOS and Android) is today fulfilling the entire grocery needs of a household every day before 7:00 a.m. To enable frequent and frictionless buying, Milkbasket has innovated contactless delivery: a first in the e-commerce industry.

With a daily reach to over 60,000 households and serving 10,000+ households every morning in Gurgaon, Milkbasket delivers the highest number of grocery orders in the NCR region. Its vision is to become the default go-to shop for over a million households in the next 3-5 years. Milkbasket is the most capital efficient model in the online grocery space as compared to its domestic and global peers. With an order fulfillment rate of 99%, customer retention rate of 95% and on-time deliveries of 99.9%, Milkbasket has redefined the industry benchmarks and enjoys envious customer loyalty.

News Articles:

- Grocery and milk delivery startup Milkbasket gets $7 million in Series A

- Why Kalaari Capital found value and invested in micro-delivery platform Milkbasket

Job Description:

- Being a part of Marketing team, the candidate is expected to drive growth & loyalty for Milkbasket. Primary role is owning the Customer journey, and hence nudging the users to try out Milkbasket, become paid customers.

- Must go beyond the call of duty and take complete ownership of projects. Candidate must be an excellent communicator and have superior people skills. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

- The goal is to help the company grow by bringing in paid customers.

Responsibilities:

1. Calling registered customers and converting them to become paid customers by explaining the benefits of Milkbasket's products and services.

2. Responsible for achieving monthly paid customer target.

3. Maintaining various reports related to customers.

Requirements:

1. Relevant experience of 0.5 to 2 years is desired.

2. Excellent verbal communication skills and writing skills.

3. Highly patient, self motivated and ability to work under pressure.

4. Should be a team player

5. Self-starter, an ability to work in a fast growing, challenging start-up work space

Shift timing- 10 am to 7 pm (which can be modified as & when the need arises)

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