Client Service Executive/Manager

Experience: 1-10 Years

Location: Gurgaon

Must-Have:

- Ideally 1-2 years of experience in an agency environment in a client service role

- Proficient in Word, PowerPoint, and Excel

- Ability to work under pressure, meet deadlines across multiple projects and display strong organizational skills

JD :

RESPONSIBILITIES :

- Analyzing the structure of a business, understanding its goals, and advising technical and non-technical stakeholders on how to achieve those goals through technology.

- Being an expert and evangelist for EMB, and in how to deploy our capabilities to maximise customer success.

- Experience in Web/ Mobile App based projects is ideal

- Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.

- Communicating, translating, and simplifying business requirements to ensure buy-in from all stakeholders

- Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.

- Develop strong, trusting relationships with internal teams and clients

- Ensure flawless execution of projects

- Coordinate with the partners to develop schedules and enforce/ execute them

- Manage the project schedules to ensure completion on time. Surface any unresolved timing or resource issues with the partner

- Develop rapport and partnering relationships with key clients. Build the relationship by demonstrating a genuine sense of responsibility for the success of the business

- Manages project scopes to ensure projects stay on budget

- Involved in project-level strategy planning/development

- Develop a deeper understanding of the client's business and the automotive environment by actively learning about business, products, and competitive environment.

- Based on knowledge of business and industry, bring forward and identify new initiatives and opportunities

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