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12/07 Akash Watwani
HR at Quess Corp

Views:481 Applications:8 Rec. Actions:Recruiter Actions:1

Executive - Customer Support/Telecalling - Executive Search Firm (0-2 yrs)

Jaipur/Rajasthan Job Code: 222765

Customer Support Executive


Job Description :


-Regional (Malayalam, Kannada, Tamil, Telugu)

Educational Qualification :

- Under Graduate/Graduation.

- Excellent phone manner and articulation.

- Advanced Excel Knowledge

- Ability to type minimum 40 WPM (words per minute)

- Ability to send and respond mails.

- Basic computer handling skills.

- Should be able to read, write and communicate well in Regional Language, English and Hindi.

Job Responsibilities :

- Place phone calls to associates for Outbound from our computerized directory

- Perform script (with necessary adjustments) to ensure consistency of onboarding program.

- Ability to receive calls with basic hospitality and resolve associates query.

- Answer potential associates questions about Joining and onboarding.

- Track associates on completing joining formalities and get 20-30 Onboarding completed daily.

- Maintain computer, telephone and other equipment.

- Having eye for an error in identifying and verifying basic documents.

- Train other telemarketers when required

- Communicate any problems, concerns or questions to supervisory staff

- Refer associates complaints to supervisor for quality control.

- Communicate respectfully and politely with associates at all times.

- Flexible to work in straight 9 hours shift between 7 AM to 11PM.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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