Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support/Telecalling - EduTech (0-5 yrs)
- Regional Role
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Fantastic work culture
Our client is one of the leading EdTech companies working with the top B-schools to support and assist the students.
It was started in 2014 by a team of 2 visionary people with a motive to bring revolution to the EdTech industry. The aim was to fill the gap for aspiring professionals to pursue higher education and advance their career paths.
The Job
Your Responsibilities will include:
- Outbound call process (min. 100 - 120 calls in a day).
- Completing 3 hours connected call duration by the day end.
- Responsible for the student Help/ issues over calls.
- Grievance handling/ query handling based on the academics and curriculum.
- Taking feedback from the students.
- Handling escalations & cancellations of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Responsible to revert on emails and Requests based on the program.
Ideal Candidate :
Skills Required :
- Graduate/Postgraduate in any discipline.
- Freshers & Experienced (1-3 years) both can apply.
Remuneration range (Fixed) 2.5-3.25 LPA.
- Attractive Incentive Structure.
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