HR Recruiter at Emrold Management Services Pvt Ltd
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Executive - Customer Support - SaaS Firm (0-1 yrs)
- Here Your Responsivity You Have To Make A Inbound Calls You have to Solve Customer Query And Complain For Healthcare Regarding This Is The Process Of Dr Lal Pathology Lab Regarding .Versant Level 4 Required .
- Listen to customers concerns, issues and questions.
- Resolve customers concerns and answer customers' questions to your best ability.
- Maintain a positive attitude and calmly respond to customers' complaints.
- Open new customer accounts.
- Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers are the typical duties of help desk support teams in SaaS and tech companies.
- That includes providing help and support with installation, customization, maintenance, and upgrading of the product. It requires agents to have deep product/ service knowledge, as well as certain hard skills.
- On top of detailed knowledge of customer service support software, tech support reps very often work closely with product development teams to ensure product optimization and improvement of end-user experience
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