Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - Professional Service Firm (1-4 yrs)
- Regional Role
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Leadership Role
- Years of market establishment in IT services.
ISO 9001 : 2015 certified company.
- MSME Registered Company.
- Channel Partner of Direct Telecom Operators.
- ISV for WhatsApp Business Solution.
- Proficient & skilled team members.
- 35,500+ satisfied clients across the Globe.
- PAN India Presence.
- 150+ channel partners all over India.
The Job
Your Responsibilities will include :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Developing and managing a portfolio of Key Accounts.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly KPIs.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
Ideal Candidate
Skills Required :
- You have at least 1 year experience within a Customer Service role, ideally within the IT Software industry.
- Experience covering Professional Services is strong plus.
- You have solid experience in a regional role ideally including experience covering India.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
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