Executive - Customer Support - Outbound Process - BPO (0-2 yrs)
Outbound calling for customer service.
- Identify and assess customers needs to achieve satisfaction.
- Keep records of customer interactions, process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Provide accurate, valid and complete information by using the right methods.
- Strong customer support/telecalling experience.
- Excellent verbal and written communication skills.
- Decision making skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
